Question 1

Shipping & Delivery

Accepted Answer

Neodam ships only within the United States and affiliated territories recognized by the United States Postal Service ("USPS"). You will be notified by email upon our receipt of your order and/or if there are any issues that arise pertaining to your order. - Please be informed that we are not responsible for lost or stolen packages. - In event of the address was incorrectly submitted when the order is placed, Neodam is not responsible. However, we will assist our customer to have them delivered to the recipient best of our ability but we can not guarantee that it can be successfully delivered without the correct address.

Question 2

Free Ground Shipping

Accepted Answer

Free ground shipping within the United States is available on orders over $50 for all members.

Question 3

Returns

Accepted Answer

Items are eligible to be returned so long as the order was placed within 30 days from the time of return. To get full refund, the products must be returned in their original packaging. In case the returned products are found opened or used during the screening process, we reserve the right to decide on the returned products. For returns regarding allergies, we will need to have photo proof of allergy for refund and for shade returns, we will offer reward points instead of a refund. For all returns, please contact us at neodam2024@gmail.com.

Please make sure to include your order number and the name of the item you are returning in the email. Please note that the customers are responsible for any shipping/handling fees associated with the return of your merchandise. We accept exchange requests ONLY if the product originally delivered to you is defective. For lost or delayed packages, please allow 30 days for us to identify and investigate it further. For all returns/exchanges, simply pack up the item(s) you'd like to return/exchange and follow the "Packaging & Shipping Your Return" instructions below:

Question 4

Packaging & Shipping Your Return

Accepted Answer

Please include the order number. Provide the reason for your return and then insert your return slip inside the box. If you have lost your invoice, please include the following information with your return: 
a) Date of purchase; b) Order number; c) Reason for return; d) Description of item you are returning; e) Original price paid, and; f) Method of Payment (along with purchasing Credit Card Type, Cardholder Name & Credit Card Number for Refund).

If the return is authorized, the returned products must be unopened or unused (unless otherwise agreed upon). It is your responsibility to ensure the item is returned to our company. Upon receiving the item, if the item or items are not in the condition agreed upon between the customer service representitive and you, you will be notified, and the return/exchange will be resolved according to the condition of the item.

NEODAM

FREQUENTLY ASKEDQUESTIONS

Shipping & Delivery

Free Ground Shipping

Returns

Packaging & Shipping Your Return

SHOP

CONTACT US